Fig 1.0HR · Muskets AI Suite
PolicyDeskHR policy questions answered from your own handbook, with the source attached.
PolicyDesk reads your HR policies, leave rules, expense guidelines and benefits documents, and answers employee questions in everyday language, pointing to the exact clause each answer comes from. When a question needs a human decision, it hands the conversation to the right HR person with the background already gathered. It works in English and Hindi, inside Teams, Slack, WhatsApp or your HR system.
At a glance
- Domain
- HR
- Platform
- Muskets AI Suite
- Deployment
- Your cloud or ours, India regions
- Languages
- Hindi and English
Fig 1.1Who it is for
Built for these teams.
- HR teams at companies with 200 to 5,000 employees
- Staffing and manpower firms with policies that vary by client site
- Organisations with policies in English and a workforce that reads Hindi
Fig 1.2The problem
What it looks like today.
- 01
The same forty questions arrive every week, and each answer is typed from memory.
- 02
Policies live in PDFs that nobody opens; the hallway answer wins.
- 03
Exceptions get decided inconsistently because the history is in someone's inbox.
- 04
Employees who read Hindi get English PDFs.
Fig 1.3Capabilities
What PolicyDesk does.
- 01
Cited answers
Every answer links to the policy, section and version it came from. If the policy changes, the answer changes.
- 02
Hindi and English
Ask in either language. Answers come back in the language of the question, with the citation in the original.
- 03
Smart hand-off
Exceptions, grievances and anything sensitive go to a human with the conversation and the relevant clauses attached.
- 04
Policy change tracking
Upload a new version and PolicyDesk shows what changed and which past answers are now outdated.
- 05
Works where people are
Microsoft Teams, Slack, WhatsApp, a web widget or your HRMS.
- 06
Analytics for HR
Which policies confuse people, where the gaps are, what to rewrite. The questions are the data.
Fig 1.4How it works
From connection to value.
- 01
Ingest
Upload policies, handbooks and FAQs. PolicyDesk builds a versioned, searchable index.
- 02
Review
HR tests answers against a question set we build together. Wrong answers become corrections, not surprises.
- 03
Launch
Roll out to one department first, in the channel they already use.
- 04
Improve
Weekly report of unanswered or escalated questions. Rewrite the policy or add the answer; the agent follows.
Fig 1.5Outcomes and stack
What changes.
- 01
Fewer repetitive tickets reaching HR
- 02
Consistent answers, traceable to the policy
- 03
Hindi-reading employees served in Hindi
- 04
A map of which policies need rewriting
Under the hood
- Retrieval over versioned documents
- Claude models
- Teams, Slack, WhatsApp connectors
- HRMS integrations
- Audit log
- Hindi and English
Runs in your cloud account or on infrastructure we operate for you in India. Your data is never used to train shared models.
Fig 1.6Questions
Asked often.
Can it see individual employee data such as leave balances?
Only if you connect your HRMS and scope access per employee. Out of the box it answers from policies alone.
What happens when it does not know?
It says so and routes the question to HR with the related clauses attached. It never invents a policy.
How are Hindi translations checked?
The citation is always to the original document. Translations of answers are reviewed with your HR team during the review phase and tracked afterwards.
Fig 1.7Related services
The teams behind it.
AI development
Agents, retrieval systems and LLM features that hold up in production, with evals and guardrails.
ExploreGenerative AI
Assistants, copilots and content pipelines on Claude, GPT and open models.
ExploreWeb platforms
Next.js and React front ends, APIs and admin consoles. We also modernise PHP and Java estates.
Explore
See PolicyDesk on your data.
Book a demo.
Tell us what you are trying to make happen. You will hear back from an engineer within one working day.